Attention deficit hyperactivity disorder (ADHD) is a difficult illness to diagnose. Without professional medical care, it can also be a difficult condition to manage. ADHD is more easily diagnosed in children than in adults. Adults who suffer from ADHD may experience or exhibit symptoms including but not limited to hyperactivity and inattention, difficulty starting and staying focused on tasks, poor short term memory and organizational skills, and impulsive behaviors. Fortunately, effective ADHD adults treatment plans have come a long way over the years. Advances in medical science offer new hope for adults struggling to manage the disease. Approximately 4 percent of U.
adults suffer from ADHD.
In adults, the condition can disrupt relationships with family, friends, and coworkers; lower productivity; and decrease a person’s quality of life. ADHD is a neuro-biological disorder and as such it can affect a person’s cognitive, physical, psychological, and neurological functions. However, advancing medical sciences and state of the art technologies now allow neuro-scientists the opportunity to look at a person’s brain, and map and improve brain function. Brain mapping technology analyzes brain waves and can help identify if and what parts of the brain are not functioning properly. Once this is determined, as is the case with most ADHD patients, brain scans can take a further look into the brain to determine brain activity and how it is functioning. Biofeedback and neuro feedback can then help improve brain function by monitoring physiological activities that occur in conjunction with moods, thoughts, and behavior. This type of treatment, known as a dual diagnostic approach because it focuses on the neurological and psychological aspects of the disease, helps provide a more well-rounded and complete management plan for adults with ADHD. For another article about ADHD check out this post. Medications only mask symptoms and do nothing to address the underlying cause of the symptoms. Therapy can help patients better organize and focus their lives but on its own does not address the physical and neurological factors of the disease. Holistic treatment plans that look at the body as whole and address all of its functions together provide a better chance for successful management. Advanced centers specializing in neurosciences can provide full service ADHD adults treatment plans.
These centers do more than just address the symptoms of ADHD, they use advanced neuroscience technology to identify the origins of the dysfunction in the patient’s brain and help provide a resolution for the underlying triggers that cause the symptoms. This allows for successful and permanent management of adult ADHD.
Electronic cigarettes are something that you will catch encompassing because of its favorable circumstances over the customary smoke. Presently it comes to disposable electronic cigarette which gives you the feel, look and taste much the same as whatever available smoke yet capacities in an alternate manner. Electronic cigarettes are something that you will catch encompassing because of its favorable circumstances over the customary smoke. Presently it comes to disposable electronic cigarette which gives you the feel, look and taste much the same as whatever available smoke yet capacities in an alternate manner. Essentially disposable electronic cigarette has no tobacco in it rather it has water vapor which holds propylene nicotine, glycol and an aroma that for the most part gives the smell of the tobacco. Fundamentally the disposable electronic smoke has nicotine cartridges in the fluid structure.
The electric cell atomizer inside the cigarette transforms an almost no measure of nicotine into vapor. Cartridges of disposable electronic cigarette come in diverse qualities like full, half or negligible.
Client can change the quality consistent with their necessity. With this sort of modification a considerable measure of individuals has stopped smoking in only not many days. In the business you can discover numerous marks who manage such sort of disposable electronic cigarette items. These days these sorts of disposable electronic cigarette are turning into a great deal mainstream even in the night clubs and pubs. As you realize that a percentage of the pubs have banned smoking however electronic smoke is finding its route into them as has come to be so prevalent and is not unsafe to health and the earth. You can pick these smoke from their different marks on the web and they will even convey it to your entryway step.
On the web you can burrow for additional qualified information about these electronic cigarettes in the event that you have any concern. You can find for preferences and impediments on the sites of distinctive electronic smoke suppliers. It is extremely paramount to make certain what you choose to purchase and from where as in the business sector there may be a few dealers eyeing nothing else than your cash. This post about electronic cigarettes is worth reading.
With these sorts of items its not simply the danger of losing cash however utilizing any fake item can cause genuine health issues which won’t be worth simply to recover a little measure of cash.
So carelessness is something you should look out before making any last installments of procurement. Disposable ego cigarette is one of the most cutting edge innovation enhancements and it is presently ready far and wide in each business. Smoking this smoke is something totally not the same as smoking a standard cigarette. So at the close we trust that this article will help you in pondering a portion of the fascinating and suitable characteristics of disposable electronic cigarette.
Plastic surgery is also known as cosmetic surgery. Plastic surgery in India has gained much attention from beauty seekers. Both, young and old rely on plastic surgery to beautify themselves. Plastic surgery has got two divisions. They are cosmetic and reconstruction. Therefore, people who have lost their beauty due to accidents or illness need not lose heart. They can get back to their old look through effective cosmetic surgery in India. Plastic surgery in India has become affordable as it has become a common affair in today’s modern world.
Cosmetic surgery in India also has gained tremendous attention due to the presence of well trained and efficient plastic surgeons.
Cosmetic Procedures: No one on earth is born perfect. Everyone is aware that they have some beauty flaws. Cosmetic surgery in India has answer to all those beauty flaws. Plastic surgeons in India are experienced and efficient in the following cosmetic procedures like: Liposuction, Breast reduction/augmentation, Tummy tuck, Face lift, Nose job, Scar removal, and Burns treatment. Liposuction is necessary because today’s cozy and lazy lifestyle has gifted a lot of fat in various part of our body. It is necessary to remove them. Interested in more info on plastic surgery? Therefore, liposuction is a procedure practiced by plastic surgeons to remove fat from various parts of our body. Liposuction sucks fat from stomach, buttocks, chin, back etc. Liposuction is sure to give a perfect shape to your body. The procedure of breast augmentation in plastic surgery helps to enlarge a naturally small breast or to achieve better symmetry when breasts are moderately disproportionate in shape and size.
Breast enlargement is a good solution to girls who have small breasts or those who feel that they need breast augmentation. Tummy tuck is a cosmetic surgery procedure that removes excess or sagging abdominal skin. One has to undergo this procedure if one has an abdomen that is out of proportion to the rest of one’s body. Millions of people in India have relied upon plastic surgery for tummy tuck. Face lift is another cosmetic procedure. This procedure removes wrinkles and other signs of aging from one’s face and neck. Plastic surgeons can perform the procedure of face lift to give a new and rejuvenated shape to your face. Nose job is a cosmetic procedure to change the shape of nose or to improve its function. If you feel that your nose is not in a perfect shape, nose job is the solution. Cosmetic surgery in India has served millions of people to achieve a perfect shape to their nose. Scar removal is another cosmetic procedure of plastic surgery.
Over the years, people have been in search of a perfect option to remove scars that they had acquired through acne, burns, injury etc. Scar removal procedure in plastic surgeons in India can remove all scars from your face and give a new look to your face. Cosmetic surgery in India also has advanced solutions for burns treatment. Millions of people have depended on plastic surgery to correct their beauty problems. If you have any of these problems, consult a plastic surgeon to correct them in a most efficient way.
Many parents when they take their children for ADHD testing suddenly realize that their kids are going through similar traumas that they had when they were kids! It is usually a flash bulb moment and this can help both parents and kids in how they approach the whole treatment issue. How many adults suffer from ADHD As regards the actual numbers of adults, a Harvard and NIMH joint study revealed that 4.4% of the US adult population may have ADHD. Many of these sufferers never realize what the problem is because they were never diagnosed as kids. In adult life, they ignore the problem and often suffer from:- Career problems relationships issues bullying in the work place issues in meeting deadlines failure to concentrate fully on tasks time management problems Relationship issues It is not true that people with ADHD can never focus. This post about ADHD Treatment is worth reading. The opposite is true because they can really hyperfocus to such an extent that they forget more immediate issues.
That may lead to unpunctuality, failure to do something and so on. That can lead to many a problem in any relationship. The irony is that many ADHD sufferers tend to be attracted to persons who can take care of the nitty gritty in dealing with everyday mundane organization. That can put a strain on the relationship too as the organized partner gets tired of picking up the pieces and clearing up the mess! Multitasking is great but . Most adult ADHD sufferers are quite adept at multitasking as they flit from one thing to another without ever finishing even one task in a timely manner! There is an ambivalent attitude towards this in the corporate sector because managers like their employees to be flexible but at the same time, they will be very severe when a deadline is not met.
This can often result in dismissal. That is often why the ADHD sufferer feels under so much pressure. How can adult ADHD sufferers become more efficient The first thing to do is to get as many apps as you can on your iPhone so that you get reminders, alerts and so on. This can really help. Also, lots of the apps have reward systems built in and you can see how you are doing. The second thing many ADHD adults should do is to try doodling, scribbling or some other mindless activity while they set out to do a task. Research shows that this helps to concentrate the mind on the main task. Some people like to use a stability ball as the act of balancing uses both sides of the brain and this can help. Other mindless activities which can help the mind to pay attention are using a squeeze ball or worry beads which can be used discreetly and the boss need never know.
Unfortunately, moving around during meetings is frowned upon in the corporate sector.Drake Institute But there are many ways round this as a trip to the bathroom or exiting the room for some other reason can help to get the body moving. Some people run up and down the stairs and that is a great way to keep fit.
In Finland, children are allowed fresh air and activity time for fifteen minutes for every hour of lessons. Is that why Finland has the lowest rate of ADHD in the western world If you find that listening to music helps, try it when you have to do a lot of tasks on the computer and when you can isolate yourself from colleagues. ADHD is really about learning extra life skills and with a bit of organization, you can really be successful and nobody need know that you have ADHD!
When searching for mortgage loans for nurses, it’s always a good idea to track interest rates. Mortgage loan rates will have more impact on the monthly payment than any other factor. Of course you want the best interest rate! Check out this article referencing lending institutions. Even tiny differences in mortgage rates can have a large impact over the life of the mortgage loan.When searching for mortgage loans for nurses, it’s always a good idea to track interest rates. Mortgage loan rates will have more impact on the monthly payment than any other factor. Of course you want the best rate! Even tiny differences in mortgage rates can have a large impact over the life of the mortgage loan.As a nurse, you want to keep your mortgage rates as low as possible. The lower the loan rate is, the more buying power you have. Many factors affect what the interest rate will be for your mortgage loan. Some of these factors are easier to control than others.
The Federal Government controls the rate for mortgage loans for nurses in the United States.
fixed rate mortgage
The Federal Reserve arm adjusts interest rates positive or negative in an attempt to maintain a strong economy and keep inflation down. These rate adjustments are out of our hands. Rates will go up and down depending on the state of the economy.Instead, decide whether you want to choose a fixed-rate mortgage or an adjustable rate mortgage (ARM). An adjustable rate will have a lower mortgage rate to start. Many people have gotten themselves in trouble with this, because the mortgage rate is completely dependant on the adjustments that are made in the future. A fixed rate mortgage will have a higher rate at the start, but you are protected against rate increases.You sometimes have the choice of paying discount points in order to lower your interest rate. Each point equals 1 percent of the amount you borrow. If you were borrowing $300,000, one point would cost you $3,000.
So it may depen on how much cash you can afford to put into the mortgage when you purchase the loan.The discounted mortgage rate you receive varies among lenders, but it is usually about a quarter of a percentage point for every discount point you pay. For example, if you pay 2 points, your rate would be lowered from 6.75 to 6.
25 percent. That adds up over the life of the loan.One financial factor to consider is how long you plan to live in the home before you pay a lot of points to discount your loan. Be sure to calculate the figures (use a mortgage calculator) both with and without the points to see which is a better deal for you.You can also choose a shorter term mortgage. A 15-year will have a lower rate than a thirty year mortgage. The payments will be higher because you are choosing to pay it back over a much shorter term. But it’s a good option if you can manage it.Don’t forget to review your credit report when shopping for a mortgage. If you have a higher credit score, then you can qualify for a lower interest rate. Be sure to get a current copy of your credit report and check it for errors. Correct any mistakes that you find and work on cleaning up any possible problem areas. Paying your bills on time and avoiding late or missed payments will have a huge impact on yoru credit scores and interest rates. Make it a habit! Article Tags: Mortgage Loans, Interest Rates, Interest Rate, Mortgage Rate.
Staging homes for the real estate market profits the homeowner in that a “staged” home will bring in a higher appraisal, high-end selling price and a quick sell.Staging will also profit the buyer in that they are assured that the homeowner has cared for the “staged” home and that a professional has prepared the home for the buyer prior to putting the home on the market. This post about mortgage contract is worth reading. Staged homes profit the real estate agent in that a “staged” home is show ready so that the buyer can visualize themselves moving in and living in the home. The agent can easily market a home that is ready for the market and staged to appeal to a buyer.
Staged homes are shown by multiple agencies once the word is out that a professional stager has prepared the home. Contrary to some naysayers, the real estate market will not change too much in the next years. Brokers look to the economy and current market trends and rates to determine if a “tumble” is on its way. Rates are on the rise and if they continue we will see a lean toward a buyers market, which means that the seller will have to take extra measures to make their home stand out amongst others in their areas. Houses still continue to rise in most areas and are expected to remain. A national survey conducted in the fall of 2005 indicated that baby boomers children are the next generation of purchasers. Baby boomers are still purchasing pre-existing homes as well. These new generations of buyers have different needs than that of the now baby boomer generation. Older buyers are still looking for quality at good price and will opt for a guest room rather than the large home of four bedrooms where they raised their children. Downsizing but will not want any costly repairs or remodeling. The new generation is looking for more modern touches in a home and want as much square footage as possible with the budget they have and will take their time in making their decision on any particular purchase. These buyers will want separate rooms for their children, a nice yard for them to play and be safe. They are looking for updated kitchens and bathrooms. They will notice any “extras” you have introduced in your home, such as, molding, luxurious flooring, fixtures and windows.
This new generation will spend more time at home with family and will want a nice garden or yard to entertain their family and friends. Of course, location is everything, however, if a home is not ideally located to the business district, per say, then you will need to make up for that by making your clients home a place that this type of buyer will want to live regardless of the commute time to the office.
When preparing a home for the real estate market you will need to take special care with repairs, updates and definitely STAGING.
mortgage agreement loopholes
See us at Homestages.com Article Tags: Real Estate.
Finding an effective bee sting remedy which is non-toxic and effective may sound like a tall order. But it isn’t. Tall orders and miracles abound in nature. It’s just a question of being able to see them. Being stung by a bee can be as mild as having a small area of your body which is swollen and stings, to as serious as going into anaphylactic shock, where you can’t breathe.
suffer multiple organ failure
If you treat this by antihistamines, then each time you are stung, the condition becomes more and more serious. But if you treat this by homeopathic medicine, not only will it prevent you going into anaphylactic shock, but each time you are stung by a bee, it will be less and less intense, until it is just a mild condition, that most people suffer.
The most common homeopathic bee sting remedy is Apis. But there is another one which is very close, called Ledum. Either of these is almost certainly going to help every sufferer. The symptoms of both are very similar, so it might heed you to purchase both until you know which is the right one for you. First, lets look at the common bee sting symptoms.
swelling at the site of the bite which is shiny, red and hard the pain is stinging or burning in nature the pain is worse for warm applications, but better for cold ones Both Apis and Ledum are wonderful homeopathic remedies which effectively treat bites which have these symptoms. They are taken orally. Several doses may be needed, depending on the severity of the condition. If you suffer with anaphylactic shock, then I suggest you take your antihistamine as well as the remedy. This article about lose consciousness has some good information. The next time it happens, you’ll notice it’s not so bad. Another suggestion, if you suffer with anaphylactic shock, is to take Apis 30c once a week (or Apis 6c every alternate day) as a protective measure, for a few months. This is likely to reduce, or even eliminate, your allergy. And for good topical treatment, use either Hypercal (cream or spray) or Lavender.
Both of these will soothe, are non-toxic and will speed up the healing. Make sure the carrier is not a petrochemical cream.
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end-user tech support by making sure your users say you’re responsive to their needs. He provides practical tips you can use right away to delight your end users.Copyright (c) 2007 Don R.
CrawleyUsers tell us that it’s important for us to be responsive. How do you get your users to say you’re responsive to their needs This is about your willingness to respond to customer needs by answering their phone or email requests quickly, and your willingness to do what it takes to respond effectively to a service request. Responsiveness is adopting a can-do attitude, and a willingness to go the extra mile for the customer. Recent research studies support the theory that soft skills (such as listening, empathy, courtesy and creating rapport) are more important than technical skills in the career advancement of any employee. This is especially true in the support industry, where most managers have realized that they must hire people who have a good attitude or approach to serving customers plus an aptitude for technical knowledge, and that the rest can be taught.A positive attitude is the first step in building good soft skills. You have control over your attitude. Just like you can choose what clothes to wear in the morning, you can also choose what attitude to assume every day. You can choose to see the glass as half-full, or half-empty. Your approach, or attitude, toward life is a self-fulfilling prophecy. If your attitude is “Everyone has something to offer me!
responsive web design
“, then you will interpret everything that happens to you as an interesting journey. On the other hand, if you approach your job and your life in a less than positive way, every bump in the road will seem like a huge obstacle.How do you answer your phone Do you answer it promptly Can the caller understand you or do you rush through your greeting Are you pleasant and does your tone of voice convey a positive start to the call How do you answer emails Do you reply promptly Do you convey in your email responses that you really want to help your user Do you understand the meaning of all the words you use For those of you who provide support in a second language, make sure you’re using the user’s language correctly. Ask someone who speaks it natively to review your email responses and give you feedback.Look in the mirror. Often, the solution to our problems lies within ourselves. Several weeks ago, I faced some of the usual challenges of life on the road. Things usually go very well for me and on those rare occasions when things “hiccup”, they’re usually minor. This week, however, I dealt with a major problem that had the potential to cause a major disruption in my business. Now, as I look back on what happened, I’m beginning to see the entire situation with new clarity. I made several mistakes. The first mistake was in making assumptions about what a vendor would do. I could have spent more time at their website and learned more about their policies and procedures. Instead, I spent a brief time skimming over their services and made assumptions about how to order a particular service and whether it was the right service for me. The second mistake I made was in not contacting this vendor earlier to discuss how best to use their services (and whether they were even the right vendor for this job). The third mistake I made was in trying to deal with this vendor while I was hurrying to catch a train. In other words, I was in a state of stress which undoubtedly came through in my voice (even though I don’t think I was rude, demanding, or abusive). As I dealt with this vendor in trying to resolve several problems, I received brusk (almost rude) customer service.
I don’t believe there is ever a reason to treat any customer in a manner that is anything other than cheerful, pleasant, respectful, and empathetic, but I wonder if there were subtle messages that I was sending that caused me to receive less than exemplary customer service.As I look back at my experiences with other people, I also need to look in the mirror. Am I doing everything I can to have a positive effect on everyone I meet Have I gone out of my way to touch people in a positive way When the world doesn’t go my way, do I take a moment to stop and regroup or do I complain to everyone around me so they can feel bad, too I know I can’t control other people, but I certainly can control how I appear when they look in my direction.So, what are the lessons I learned and how do they relate to you as a tech support pro Lesson one: Start early. When you have plenty of time, you’re more relaxed and things just seem to go better. Arrive at your desk early. Give yourself 15 or 20 minutes before your shift starts to gather your thoughts and organize your workspace.
Then later, when the day starts to get frantic, you’ll find you’re more in control of things.Lesson two: Do enough research. As a tech support person, do you subscribe to news feeds and blogs about the products you support Do you spend time each day reading articles and books related to the products you support Have you set up a virtual lab using VMWare, VirtualPC, or Xen so you can experiment and test your solutions before you offer them to your users Knowledge is power and the more knowledge you have, the more you’ll be empowered to delight your users with relevant, accurate solutions.Lesson three: Focus on the task at hand instead of multi-tasking (Millennials really can multi-task, but GenXers, Boomers, and Veterans really can’t (We talk about this in our help desk training seminars. This means, when your user calls needing help, you focus exclusively on them and nothing else. For more information referencing website development check out this post. (And, for you Gen Y’ers, I know you really can multi-task, but don’t let your users know you’re doing it while you’re talking to them!)Lesson four: When the world is crashing around you, before you do anything else, look in the mirror. Maybe you can’t control the rest of the world, but you are in complete control over how you view the world and what’s happening in it. As a desktop support professional, take a moment to ask yourself the following questions1. Do I put myself in the user’s shoes 2. Do I take ownership of a problem and see it through to completion 3. Am I willing to help both users and co-workers 4. Do I consciously assume a positive outlook with my users and co-workers 5. Am I respectful and courteous to the user 6. Do I treat everyone with respect and courtesy 7. Do I speak and conduct myself confidently with users If you answered yes to at least five, you are on the right track to creating a positive position from which to serve your users for the best results.
If you answered yes to fewer than five, your attitude might be keeping you from doing your best to create the proper environment for success in your job.Your users’ perception of your responsiveness starts with their perception of you. Your attitude, your demeanor, your tone-of-voice, the words you choose all play a part in how you are perceived. You have it within your power to create users who perceive you to be responsive to their needs; to care about them as people first and co-workers second.Next week, we’ll talk about competence; how to have it and how to project it to your users, co-workers, and bosses.
Attention Deficit Hyperactivity Disorder (ADHD) symptoms in children manifest themselves in behavioural issues such as lack of concentration, hyperactivity, distractibility, and impulsiveness.
The difficulty arises in trying to identify what are symptoms of ADHD and what is the typical behaviour of a young child or infant. How can you really tell if your child has ADHD ADHD SYMPTOMS Any symptoms of ADHD would normally be noticeable within the first seven years of a child’s life. This post about Drake Institute is worth reading. The main ADHD symptoms include: A tendency to be aggressive.Constant fidgeting and being unable to sit still.Excessive talking, impatience and constant interrupting – usually spoken in a loud voice.Unable to stay seated, stand in a line or wait their turn.Issues with delaying responses.
Unable to play quietly – usually running, climbing and charging around. Upon first glance, the list aboveis likely to appear to be a bit confusing.
Afterall, what child does not do at least one of these things on a daily basis. Unfortunately there are no set rules , meaning ADHD is not usually diagnosed quickly or easily. If your child demonstrates ADHD symptoms occasionally and in specific situations, then it is likely you have nothing to worry about. However if your child shows these symptoms on a regular basis, no matter what the situation or environment, then further investigation may be required. A COMMON MYTH OF ADHD Probably as a consequence of the name, if asked to describe a child with ADHD, most people would give a description of a manic child, charging around the place smashing anything and everything.
Whilst this isn’t uncommon it is only one manifestation as children’s behaviour can vary greatly. For some children the condition can actually make them very quiet and withdrawn. The three primary indicators of ADHD are inattention, hyperactivity and impulsiveness, meaning the outward behaviour of the child of the child is dictated by the most prominent indicators. For example, you may have one child who is inattentive but neither hyperactive nor impulsive, whilst another could be all three (most common). The unfortunate thing for any children who do not display hyperactive or impulsive tendencies is that they often get missed. The fact that they are not constantly ‘acting up’ means they get over-looked, though their need for attention is no less. Children such as these who struggle to pay attention will pay the consequence both academically and socially if they are not diagnosed soon enough. CONCLUSION It is often difficult to differentiate symptoms of ADHD with normal child mis-behaviour. Diagnosis does not often happen quickly and usually requires observation over time, to assess the circumstances and environment of any concerning behaviour. Remember that children with ADHD are not necessarily hyperactive or ‘wild’, the condition can also be present in quieter children. If you start having concerns then keep a journal. Not only will this give you a good idea of whether or not you have something to worry about, it will also be useful for future consultation with a professional. If you are concerned that your child may have ADHD then the first person you should speak to is their teacher. As all three of the primary indicators impact on learning, teachers are usually the first to notice if anything is untoward.
Debt consolidation agencies and services offer a solution for debt management, debt consolidation, and advice on managing debt.There are several courses one can take to consolidate their debts. One way to avoid late fees on debts, or else shut-off notices is to ask family members or friends that may offer you the money. Of course, you will need to repay the debt; however it is less risky than if you borrowed the money from a debt consolidation agency or else some other source.
If you own a home, you may want to consider refinancing, since some lenders will offer you a debt consolidation solution attached to the new loan. Some banks or mortgage lenders will search for loans that roll your monthly payments into one bill, which is the same effect you will get if you get help from a debt consolidation agency. You could also call your creditors and ask for leniency or else more time to repay the debts. Many times creditors prefer to deal with the customer than with the collection agencies.
live debt free
The reason is that they have hopes that you will remain a customer if they give you a chance. On the other hand, there are creditors that could care less if you have enough money to pay your bills or even enough money to survive. The greedy souls are out to get their pay and will attach additional fees to your debts. Click here for more information about debt counseling.
Debtors are protected under the laws; therefore, if you are in debt and are looking to consolidate your bills, then check out the laws at the local library before resorting to a debt consolidation agency.
Anytime you have the upper hand and are armored with knowledge, the consolidation agency in question will have a harder time trying to take advantage of you. Article Tags: Debt Consolidation Agency, Debt Consolidation, Consolidation Agency.